ন্যাচ ই-ম্যান্ডেট সিস্টেমটি কাগজ ভিত্তিক আদেশের বিকল্প মোডের মাধ্যমে গ্রাহকদের দ্বারা স্থায়ী নির্দেশের ঝামেলা মুক্ত নিবন্ধকরণের সুবিধা দেয়

ন্যাশনাল অটোমেটেড ক্লিয়ারিং হাউস (এনএসিএইচ) হল একটি কেন্দ্রীয় ক্লিয়ারিং পরিষেবা যা ন্যাশনাল পেমেন্টস কর্পোরেশন অফ ইন্ডিয়া (এনপিসিআই) দ্বারা ব্যাংক, আর্থিক প্রতিষ্ঠান, কর্পোরেট এবং কেন্দ্রীয় ও রাজ্য সরকারগুলিকে দেওয়া হয়। এনএসিএইচ পরিষেবাটি এনপিসিআই প্ল্যাটফর্মের মাধ্যমে আন্তঃব্যাংক উচ্চ ভলিউম, কম মূল্যের ডেবিট এবং ক্রেডিট লেনদেনের বৈদ্যুতিন অটোমেশনকে সহায়তা করে, যা প্রকৃতিতে ঘন ঘন এবং পুনরাবৃত্তিমূলক। এটি সর্বোত্তম অনুশীলনের একটি সমন্বিত এবং মানসম্মত কাঠামো সরবরাহ করে যা স্থানীয় এবং জাতীয় পর্যায়ে মূল ব্যাংকিং পরিষেবাগুলির জন্য বৈদ্যুতিন সংক্রমণের বাধা এবং চ্যালেঞ্জগুলি দূর করে।

  • কাগজবিহীন ডিজিটাল প্ল্যাটফর্ম-ইলেক্ট্রনিক মোডের মাধ্যমে একটি প্রমাণীকৃত আদেশ তৈরি করা
  • দ্রুত প্রক্রিয়াকরণ - দ্রুত প্রমাণীকরণ-সংক্ষিপ্ত ম্যান্ডেট গ্রহণ চক্র
  • সুরক্ষিত - এন্ড টু এন্ড ডিজিটাল-সুরক্ষিত প্ল্যাটফর্ম
  • স্বয়ংক্রিয় - স্বয়ংক্রিয় পুনরাবৃত্ত অর্থপ্রদান- কাস্টমের জন্য ডেবিট লেনদেনের জন্য নির্ধারিত তারিখ ট্র্যাক করার প্রচেষ্টাকে সরিয়ে দেয়

দ্রষ্টব্য:
ম্যান্ডেটটি গন্তব্য ব্যাঙ্ক দ্বারা, যথাযথ প্রমাণীকরণের পরে, স্পনসর ব্যাঙ্কের কাছে বা কর্পোরেট দ্বারা তাদের স্পনসর ব্যাঙ্কের মাধ্যমে গন্তব্য ব্যাঙ্কে গ্রাহকের প্রমাণীকরণের বৈশিষ্ট্যগুলির উপর নির্ভর করে প্রেরণ করা হবে ই-ম্যান্ডেটের বৈকল্পিক

ন্যাচ ই-ম্যান্ডেট রেজিস্ট্রেশন প্রক্রিয়া একটি খুব সহজ 4 ধাপ পদ্ধতি। ই-ম্যান্ডেট পদক্ষেপগুলি নিম্নরূপ:

শুরু করতে, আমাদের ওয়েবসাইটে ন্যাচ ই-ম্যান্ডেট লিঙ্কে ক্লিক করুন।

লিঙ্কটি আপনাকে ই-ম্যান্ডেট পৃষ্ঠায় লগইন করতে নিয়ে যায়। আপনার 15-সংখ্যার ঋণ অ্যাকাউন্ট নম্বর ও আপনার নিবন্ধিত মোবাইল নম্বরের শেষ 4 সংখ্যা লিখুন। জমা দেওয়ার পরে, আপনি আপনার নিবন্ধিত মোবাইল নম্বরে একটি ওটিপি পাবেন। প্রাপ্ত ৬ সংখ্যার ওটিপি লিখুন এবং সাবমিটে ক্লিক করুন।

সাবমিট ক্লিক করার পরে, আপনি আপনার ই-ম্যান্ডেট ফর্মটি পূরণ করতে পরবর্তী ধাপে যান। প্রধান পৃষ্ঠায় একটি ফর্ম রয়েছে, যা আপনার স্বাচ্ছন্দ্যের জন্য আপনার ব্যক্তিগত, ঋণ এবং ইএমআই বিশদ দিয়ে স্বয়ংক্রিয়ভাবে পূরণ করা হয়। আপনার কাছ থেকে আমাদের যে বিবরণ প্রয়োজন তা নীচে দেওয়া হল:

  • ডেবিট অ্যাকাউন্টের ধরণ
  • ডেবিট অ্যাকাউন্ট নম্বর
  • ব্যাংকের নাম
  • প্রমাণীকরণ মোডের ধরণ (ইন্টারনেট ব্যাঙ্কিং/ডেবিট কার্ড)
  • শর্তাদি এবং শর্তাদি বাক্সে টিক দিন ও তারপরে জমা দিন ক্লিক করুন।

শেষ ধাপে, আপনাকে পরবর্তী পৃষ্ঠায় নিয়ে যাওয়া হবে। এখানে, আপনাকে অবশ্যই প্রদত্ত ডেটার যথার্থতা এবং ই-ম্যান্ডেট ফর্মটি পূরণ করার জন্য আপনার সম্মতি পরীক্ষা করতে হবে।

যাচাই করার পরে, প্রমাণীকরণ প্রক্রিয়াটি সম্পূর্ণ করতে এগিয়ে যান ক্লিক করুন। আপনাকে আপনার ব্যাঙ্কের ওয়েবসাইটে পুনঃনির্দেশিত করা হবে যেখানে আপনাকে ইন্টারনেট ব্যাঙ্কিং বা ডেবিট কার্ড বা আধার কার্ডের মাধ্যমে লেনদেন সম্পূর্ণ করতে হবে

প্রমাণীকরণ প্রক্রিয়াটি সম্পূর্ণ হয়ে গেলে আপনি আপনার নিবন্ধিত ইমেল ঠিকানায় এনএসিএইচ ই-ম্যান্ডেট রসিদ এবং নিশ্চিতকরণ পাবেন। আপনার ভবিষ্যতের রেফারেন্সের জন্য রসিদের একটি মুদ্রণ রাখুন।

ই-নচ রেজিস্ট্রেশনের সময় সাধারণ ত্রুটি/ভুলগুলি এড়ানো উচিত

আধার সম্পর্কিত ত্রুটি

  • ত্রুটির প্রকার: আধার নম্বরে মোবাইল নম্বর নেই/ ডেবিট অ্যাকাউন্ট নম্বরের সাথে লিঙ্ক নেই, ইত্যাদি।
  • সমাধান: নিশ্চিত করুন যে গ্রাহক নিবন্ধিত মোবাইল নম্বরের সাথে ম্যাপ করা একটি বৈধ ਆਧਾਰ নম্বর পেয়েছেন এবং ডেবিট করার প্রস্তাবিত নম্বরের সাথে লিঙ্ক করেছেন

দেনাদার অ্যাকাউন্ট সম্পর্কিত ত্রুটি

  • ত্রুটির প্রকার: অ্যাকাউন্ট বন্ধ/ হিমায়িত/ নিষ্ক্রিয়/ নিয়মিত অবস্থায় নেই, ইত্যাদি।
  • সমাধান: দেনাদার অ্যাকাউন্ট সক্রিয় আছে তা নিশ্চিত করুন, কেওয়াইসি সম্পূর্ণ হয়েছে এবং যদি এটি কাম ওডি টাইপ সঞ্চয় করে তার সীমা ব্যাঙ্কের ডেবিট ব্যাঙ্কের শেষে আপডেট করা উচিত

প্রমাণীকরণ মোড সম্পর্কিত ত্রুটি

  • ত্রুটির প্রকার: ডেবিট কার্ড ব্লক/ হটলিস্টেড/ সক্রিয় নয়, ইন্টারনেট ব্যাঙ্কিং-এ শুধুমাত্র দেখার সুবিধা রয়েছে ইত্যাদি।
  • সমাধান: প্রদানকারী ব্যাঙ্কের নাম বেছে নেওয়ার পরে, ব্যাঙ্কের কাছে উপলব্ধ প্রমাণীকরণ মোড শুধুমাত্র সক্রিয় করা হবে। উদাহরণস্বরূপ, স্টেট ব্যাঙ্ক অফ ইন্ডিয়া বেছে নেওয়ার ক্ষেত্রে, ডেবিট কার্ড এবং নেট ব্যাঙ্কিং উপলব্ধ প্রমাণীকরণ মোড হিসাবে দেখানো হবে। যে কোনো একটি প্রমাণীকরণ মোড - ডেবিট কার্ড/নেট ব্যাঙ্কিং/আধার গ্রাহকের সাথে আলোচনা অনুযায়ী বেছে নেওয়া যেতে পারে। অনুগ্রহপূর্বক নিশ্চিত করুন যে গ্রাহকের কাছে প্রমাণীকরণ মোডের শংসাপত্র রয়েছে কারণ নিবন্ধনের সময় সীমাবদ্ধ। বিটলি লিঙ্কে ক্লিক করার পর 10 মিনিটের মধ্যে প্রক্রিয়াটি সম্পন্ন করতে হবে।
Sl. No Error Description Reason for Error Action Point
1 Previous Request in Progress This error occures when "User have already initiated the first request and now trying sheet second request for same account. Since the 1st request is under process and pending from NPCI". Customer should wait for minimum 2 hours in case of failure of first request for initiation of second request same account.
2 Authentication Failed This error occures when "Customer enter the wrong details while authentication process of his account through debit card or net banking". Request the customer to cross verify the internet banking details debit card details along with transaction password and OTP details
3 Sorry...Some system error has occured, please contact system administrator This error occures due to Technical glitch while processing the NACH request at Bill desk and NPCI". Customer can re-initiate the request after few hours.
4 No such account This error occures when "Customer input the wrong debit account details in the NACH Form at Bank's web page. Once the journey is initiated the account details will be verified by the Destination Bank and if the account details does not match with the account maintained with bank, it shows this error.
5 Debit card Blocked This error occures when "Customer Debit card/Debit account is not active". Customer to cross check the debit card/account details with destination Bank.
6 Technical errors or connectivity issues at bank end This error occures due to Technical glitch while processing the NACH request at Bill desk and NPCI". Customer can re-initiate the request after few hours.
7 Debit card validation failed due to invalid PIN This error occures when "Customer initiate the NACH E-Mandate request but input the wrong debit card PIN while authentication of the transaction". Customer to initiate the journey again after 1 hours of initial request and ensure to input with correct credentials/PIN.
8 Amount of EMI more than limit allowed for the acct This error occures when "EMI amount requested for monthly debit is higher than the debit limit of the customer account at Destination Bank". Customer to contact Destination Bank for the same.
9 Maximum tries exceed for OTP This error occures when "Customer input wrong OTP and the number of OTP tries exceed the number fixed by the Destination Bank". Customer to visit the destination Bank and check the maximum number of tries fixed by the Bank and initiate the NACH E-Mandate request again after 2 hours and ensure input correct OTP within specified limit"
10 Invalid user credentials This error occures when "Customer initiate NACH E-Mandate request but input wrong credentials in account authentication process through Net banking or Debit card mode". Customer to visit the Destination Bank and cross verify the User credentials of Net banking /Debit card from his destination bank. Customer can initiate the NACH E-Mandate request after 2 hours and input only correct credentials in Net Banking or Debit Card mode.
11 Mandate Registration Failed This error occures when "Customer initiate NACH E-Mandate request but the customer request is not verified/failed by the destination Bank due to Restriction in Customer's Bank Account. KYC issue, Internet Banking Issue or any other technical issue. Customer to contact the Destination Bank and cross check the reason for failure of Mandate registration. Once the destination Bank resolves the issue the customer can initiate the request after 2 hours of initial request.
12 Invalid Account Holder Name This error occures when "Customer initiate the NACH E-Mandate request but the loan borrower name (who is applying for NACH E-Mandate) and debit account holder name is not matching during authentication of the transaction through Net Banking/Debit card mode". Customer to initiate the journey again after 2 hours of initial request and ensure to input correct account number in which main applicant is the primary holder in the debit account.
13 Debit card Expired This error occures when "Customer initiate NACH E-Mandate request and Customer Debit card is not active/expired". Customer to visit the Destination Bank and cross check the debit card with destination Bank and get the debit card activated. After activation of Debit card customer can initiate the journey again a
14 No response received from customer while performing transaction This error occures when "Customer initiate NACH E-Mandate request but he does not complete or delay the account authentication process through Net banking or Debit card mode within the stipulated time defined by the destination Bank for Net banking and Debit Card verfication process". Customer can initiate the NACH E-Mandate request after 2 hours and complete the journey in stipulated time.
15 Transaction rejected or cancelled by the customer This error occures when "Customer initiate NACH E-Mandate request but he cancel/reject the account authentication process through Net banking or Debit card mode instead of verifying the authentication process". Customer can initiate the NACH E-Mandate request after 2 hours and complete the journey through sucessfull authentication.
16 Rejected as per customer confirmation This error occures when "Customer initiate NACH E-Mandate request but he cancel/reject the account authentication process through Net banking or Debit card mode instead of verifying the authentication process". Customer can initiate the NACH E-Mandate request after 2 hours and complete the journey through sucessfull authentication.
17 User rejected the transaction on pre-Login page This error occures when "Customer initiate NACH E-Mandate request but he cancel/reject the journey in between without completing the NACH E-Mandate journey". Customer can initiate the NACH E-Mandate request after 2 hours and complete the journey through sucessfull authentication.
18 Account number registered for only view rights in net-banking facility This error occures when "Customer initiate NACH E-Mandate request choosing Net Banking as Authentication mode but Customer account is only provided with view rights in Net Banking facility". Customer to visit the Destination Bank and request for transaction rights in his Net banking Facility with destination Bank. After activation of Transaction rights in Net Banking facility or with debit card details, customer can initiate the NACH E-Mandate request
19 Refer to the branch.KYC not completed This error occures when "Customer initiate NACH E-mandate request but Customer account is not KYC complied and Destination Bank reject the authentication of Net Banking/Debit card to Due KYC non Compliance ". Customer to visit the Destination Bank and update the KYC in his account with destination Bank. When account is activated, customer can initiate the NACH E-Mandate request
20 Account not in regular Status This error occures when "Customer initiate subsequent request after error in 1st request and Customer account is inoperative/dormant/out of order". Customer to visit the Destination Bank and cross check the account details with destination Bank and get the account activated/limit updated. When account is activated, customer can initiate the NACH E-Mandate request
21 Mandate Not Registered_ not maintaining req balance. This error occures when "Customer initiate NACH E-Mandate request but Customer has not maintained proper balance in his account". Customer to visit the Destination Bank and check the balance in his account maintained with destination Bank. In case of low balance Customer to credit sufficied funds in his account and initiate the NACH E-Mandate request.
22 No response received from customer while performin This error occures when "Customer initiate NACH E-Mandate request but he does not complete or delay the account authentication process through Net banking or Debit card mode within the stipulated time defined by the destination Bank for Net banking and Debit Card verfication process". Customer can initiate the NACH E-Mandate request after 2 hours and complete the journey in stipulated time.
23 Not having IB Account This error occures when "Customer initiate NACH E-Mandate request choosing Net Banking as Authentication mode but the Customer account is not registered/provided with Net Banking facility". Customer to visit the Destination Bank and cross check the availability of Net banking Facility in his account with destination Bank. After activation of Net Banking facility or with debit card details, customer can initiate the NACH E-Mandate request
24 Debit card not activated This error occures when "Customer initiate NACH E-Mandate request and Customer Debit card is not active/expired". Customer to visit the Destination Bank and cross check the debit card with destination Bank and get the debit card activated. After activation of Debit card customer can initiate the journey again
25 Account Inoperative or dormant This error occures when "Customer initiate NACH E-Mandate request and Customer account is inoperative/dormant". Customer to visit the Destination Bank and cross check the account details with destination Bank and get the account activated. When account is activated, customer can initiate the NACH E-Mandate request
26 Mandate registration Failed.Please contact your home branch This error occures when "Customer initiate NACH E-Mandate request but the customer request is not verified/failed by the destination Bank due to Restriction in Customer's Bank Account. KYC issue, Internet Banking Issue or any other technical issue". Customer to contact the Destination Bank and cross check the reason for failure of Mandate registration. Once the destination Bank resolves the issue the customer can initiate the request
27 user rejected the transaction on pre-login page This error occures when "Customer initiate NACH E-Mandate request but he cancel/reject the journey in between without completing the NACH E-Mandate journey". Customer can initiate the NACH E-Mandate request after 2 hours and complete the journey through sucessfull authentication.
28 Account number not registered with net-banking facility This error occures when "Customer initiate NACH E-Mandate request choosing Net Banking as Authentication mode but the Customer account is not registered/provided with Net Banking facility". Customer to visit the Destination Bank and cross check the availability of Net banking Facility in his account with destination Bank. After activation of Net Banking facility or with debit card details, customer can initiate the NACH E-Mandate request
29 No response received from customer while performing mandate registration This error occures when "Customer initiate NACH E-Mandate request but he does not complete or delay the account authentication process through Net banking or Debit card mode within the stipulated time defined by the destination Bank for Net banking and Debit Card verfication process". Customer can initiate the NACH E-Mandate request after 2 hours and complete the journey in stipulated time.
30 User rejected the transaction on pre-login page This error occures when "Customer initiate NACH E-Mandate request but he cancel/reject the journey in between without completing the NACH E-Mandate journey". Customer can initiate the NACH E-Mandate request after 2 hours and complete the journey through sucessfull authentication.
31 OTP invalid This error occures when "Customer initiate NACH E-Mandate request and Customer entered wrong OTP in account authentication process through Net banking or Debit card mode". Customer to initiate the NACH E-Mandate request again after 2 hours and ensure input correct OTP"
32 Debit card validation failed due to_Invalid card number This error occures when "Customer initiate the NACH E-Mandate request but input the wrong debit card number while authentication of the transaction and try to proceed further". Customer to initiate the journey again after 2 hours of initial request and ensure to input with correct credentials/Card Number.
33 Mandate registration failed. Please contact your home branch This error occures when "Customer initiate NACH E-Mandate request but the customer request is not verified/failed by the destination Bank due to Restriction in Customer's Bank Account. KYC issue, Internet Banking Issue or any other technical issue. Customer to contact the Destination Bank and cross check the reason for failure of Mandate registration. Once the destination Bank resolves the issue the customer can initiate the request
34 Mandate Registration Failed.do_not_honor This error occures when "Customer initiate NACH E-Mandate request but the customer request is not verified/failed by the destination Bank due to Restriction in Customer's Bank Account. KYC issue, Internet Banking Issue or any other technical issue. Customer to contact the Destination Bank and cross check the reason for failure of Mandate registration. Once the destination Bank resolves the issue the customer can initiate the request
35 Invalid EMail Id This error occures when "Customer initiate the NACH E-Mandate request but there is Invalid Email Id or No email Id is given in customer ID of the loan borrower. Customer to visit the branch and get his correct email id mandatorily updated in his loan account. Once email id is updated customer can initiate the NACH E-mandate again after 5 hours of initial request.
36 Debit Card validation failed due to invalid card number This error occures when "Customer initiate the NACH E-Mandate request but input the wrong debit card number while authentication of the transaction and try to proceed further". Customer to initiate the journey again after 2 hours of initial request and ensure to input with correct credentials/Card Number.
37 Account frozen This error occures when "Customer initiate NACH E-Mandate request and Customer account is freeze/blocked". Customer to visit the Destination Bank and cross check the account details with destination Bank and get the account activated. When account is activated, customer can initiate the NACH E-Mandate request
38 Debit card validation failed due to_Invalid PIN Debit card validation failed due to_Invalid PIN This error occures when "Customer initiate the NACH E-Mandate request but input the wrong debit card PIN while authentication of the transaction". Customer to initiate the journey again after 5 hours of initial request and ensure to input with correct credentials/PIN.
39 Mandate Registration Failed.card_not_enabled_for_ecommerce This error occures when "Customer initiate the NACH E-Mandate request and input the Debit card details but the card was not active for e-commerce/online transactions". Customer to visit the Destination Bank and get the debit card avtivated for e-commerce/online transactions. After activation customer to initiate the journey afer 2 hours
40 Invalid CVV This error occures when "Customer initiate the NACH E-Mandate request but input the debit card with wrong CVV while authentication of the transaction and try to proceed further". Customer to initiate the journey again after 5 hours of initial request and ensure to input with correct credentials/Card CVV.
41 Reponse not received within the TAT from NPCI This error occures when "Customer initiate NACH E-Mandate request but there is a delay from NPCI in processing the file". Customer can initiate the NACH E-Mandate request after 5 hours and complete the journey.
42 Time expired for OTP This error occures when "Customer initiate NACH E-Mandate request and Customer enter OTP after the expiry of OTP in account authentication process through Net banking or Debit card mode". Customer to initiate the NACH E-Mandate request again after 2 hours and ensure input correct OTP within specified time to ensure verification of OTP before expiry"
43 No response received from the customer while performing the mandate registration. This error occures when "Customer initiate NACH E-Mandate request but he does not complete or delay the account authentication process through Net banking or Debit card mode within the stipulated time defined by the destination Bank for Net banking and Debit Card verfication process". Customer can initiate the NACH E-Mandate request after 2 hours and complete the journey in stipulated time.
44 Not a CBS act no.or old act no.represent with CBS no This error occures when "Customer initiate NACH E-Mandate request but account given for debit of EMI is old/non CBS/wrong/invalid account number". Customer to visit the Destination Bank and cross check the account details with destination Bank. Customer can initiate the NACH E-Mandate request after 5 hours of initial request and input the correct account number.
45 Account Holder Name Mismatch with CBS This error occures when "Customer initiate the NACH E-Mandate request but the loan borrower name (who is applying for NACH E-Mandate) and debit account holder name is not matching during authentication of the transaction through Net Banking/Debit card mode". Customer to initiate the journey again after 2 hours of initial request and ensure to input correct account number in which main applicant is the primary holder in the debit account.
46 No Such Account This error occures when "Customer initiate NACH E-Mandate request but account given for debit of EMI is old/non CBS/wrong/invalid account number". Customer to visit the Destination Bank and cross check the account details with destination Bank. Customer can initiate the NACH E-Mandate request after 2 hours of initial request and input the correct account number.
47 Debit card validation failed due to_Invalid expiry date This error occures when "Customer initiate the NACH E-Mandate request but input the wrong debit card expiry date while authentication of the transaction and try to proceed further". Customer to initiate the journey again after 2 hours of initial request and ensure to input with correct credentials/Card expiry date.
48 Debit card validation failed due to_Invalid cardno This error occures when "Customer initiate the NACH E-Mandate request but input the wrong debit card number while authentication of the transaction and try to proceed further". Customer to initiate the journey again after 2 hours of initial request and ensure to input with correct credentials/Card Number.
49 Mandate Registration Failed.unable_to_authorize This error occures when "Customer initiate NACH E-Mandate request but the customer request is not verified/failed by the destination Bank due to Restriction in Customer's Bank Account. KYC issue, Internet Banking Issue or any other technical issue. Customer to contact the Destination Bank and cross check the reason for failure of Mandate registration. Once the destination Bank resolves the issue the customer can initiate the request after 2 hours of initial request.
50 Sorry we are unable to process your request right now, please try after some time. This error occures due to Technical glitch while processing the NACH request at Bill desk and NPCI". Customer can re-initiate the request after 5 hours.
51 Mandate Registration Failed. Please contact your home branch This error occures when "Customer initiate NACH E-Mandate request but the customer request is not verified/failed by the destination Bank due to Restriction in Customer's Bank Account. KYC issue, Internet Banking Issue or any other technical issue. Customer to contact the Destination Bank and cross check the reason for failure of Mandate registration. Once the destination Bank resolves the issue the customer can initiate the request .
52 OTP Verification Failure This error occures when "Customer initiate NACH E-Mandate request and Customer entered OTP in account authentication process through Net banking or Debit card mode and failure occured in OTP verification". Customer to initiate the NACH E-Mandate request again after 2 hours and ensure input correct OTP"
53 Account blocked This error occures when "Customer initiate NACH E-Mandate request and Customer account is inoperative/freeze/blocked". Customer to visit the Destination Bank and cross check the account details with destination Bank and get the account activated. When account is activated, customer can initiate the NACH E-Mandate request
54 Mandate Registration Failed. Please contact your home branch. This error occures when "Customer initiate NACH E-Mandate request but the customer request is not verified/failed by the destination Bank due to Restriction in Customer's Bank Account. KYC issue, Internet Banking Issue or any other technical issue. Customer to contact the Destination Bank and cross check the reason for failure of Mandate registration. Once the destination Bank resolves the issue the customer can initiate the request after 5 hours of initial request.
55 Bank Restricts Duplicate request.No such account This error occures when "Customer initiate 2nd request after error in 1st request and inputing the wrong debit account details in the NACH Form at Bank's web page. Once the journey is initiated the account details will be verified by the destination Bank and if the account details does not match with the account maintained with bank, it shows this error. Customer to cross verify his account details with destination bank and try after 5 hours
56 Bank Restricts Duplicate request.Debit card Blocked This error occures when "Customer initiate subsequent request after error in 1st request and Customer Debit card/Debit account is not active". Customer to visit the Destination Bank and cross check the debit card/account details with destination Bank.
57 Bank Restricts Duplicate request.Mandate Registration Failed_Please contact your home branch This error occures when "Customer initiate subsequent request after error in 1st request but the customer request is not verified/failed by the destination Bank due to Restriction in Customer's Bank Account. KYC issue, Internet Banking Issue or any other technical issue. Customer to contact the Destination Bank and cross check the reason for failure of Mandate registration. Once the destination Bank resolves the issue the customer can initiate the request after 5 hours of initial request.
58 Bank Restricts Duplicate request.Debit card Expired This error occures when "Customer initiate subsequent request after error in 1st request and Customer Debit card/Debit account is not active/expired". Customer to visit the Destination Bank and cross check the debit card/account details with destination Bank. After activation of Debit card customer can initiate the journey again after 5 hours.
59 Merchant Signature validation failed This error occures due to Technical glitch while processing the NACH request at Bill desk and NPCI". Customer can re-initiate the request after 5 hours.
60 Bank Restricts Duplicate request.Account not in regular Status This error occures when "Customer initiate subsequent request after error in 1st request and Customer account is not in regular status or inactive". Customer to visit the Destination Bank and cross check the account details with destination Bank. When account is activated/regularized/limit updated, customer can initiate the NACH E-Mandate request
61 Bank Restricts Duplicate request.Account Inoperative This error occures when "Customer initiate subsequent request after error in 1st request and Customer account is inoperative/dormant". Customer to visit the Destination Bank and cross check the account details with destination Bank and get the account activated. When account is activated, customer can initiate the NACH E-Mandate request anytime atleast after 5 hours of initial request
62 Bank Restricts Duplicate request.Account Number not registered with Net-banking facility This error occures when "Customer initiate subsequent request after error in 1st request choosing Net Banking as Authentication mode and Customer account is not registered/provided with Net Banking facility". Customer to visit the Destination Bank and cross check the availability of Net banking Facility with destination Bank. After activation of Net Banking facility or with debit card details, customer can initiate the NACH E-Mandate request after 5 hours of initial request
63 Bank Restricts Duplicate request.No response received from customer while performing transaction This error occures when "Customer initiate subsequent request after error in 1st request and Customer does not complete or delay the account authentication process through Net banking or Debit card mode within the stipulated time defined by the destination Bank for Net banking and Debit Card verfication process". Customer can initiate the NACH E-Mandate request after 5 hours and complete the journey in stipulated time.
64 Bank Restricts Duplicate request.Authentication Failed This error occures when "Customer initiate subsequent request after error in 1st request and Authentication through Net Banking or Debit Card is failed at Destinatio Bank". Customer to initiate the NACH E-Mandate request after 5 hours of initial request
65 Bank Restricts Duplicate request.Refer to the branch_KYC not completed This error occures when "Customer initiate subsequent request after error in 1st request and Customer account is not KYC complied and Destination Bank reject the authentication of Net Banking/Debit card to Due KYC non Compliance ". Customer to visit the Destination Bank and update the KYC in his account with destination Bank. When account is activated, customer can initiate the NACH E-Mandate request after 5 hours of initial request.
66 Bank Restricts Duplicate request.Debit card not activiated This error occures when "Customer initiate subsequent request after error in 1st request and Customer Debit card is not active/expired". Customer to visit the Destination Bank and cross check the debit card with destination Bank and get the debit card activated. After activation of Debit card customer can initiate the journey again after 5 hours.
67 Bank Restricts Duplicate request.Account frozen This error occures when "Customer initiate subsequent request after error in 1st request and Customer account is freeze/inoperative". Customer to visit the Destination Bank and cross check the account details with destination Bank. When account is activated, customer can initiate the NACH E-Mandate request after 5 hours of initial request.
68 Bank Restricts Duplicate request.Browser closed by customer in mid transaction This error occures when "Customer initiate subsequent request after error in 1st request and Customer does not complete the account authentication process through Net banking or Debit card mode and close the browser". Customer can initiate the NACH E-Mandate request after 5 hours and complete the journey.
69 Bank Restricts Duplicate request.Invalied User Credentials This error occures when "Customer initiate subsequent request after error in 1st request but input wrong credentials in account authentication process through Net banking or Debit card mode". Customer to visit the Destination Bank and cross verify the User credentials of Net banking /Debit card from his destination bank. Customer can initiate the NACH E-Mandate request after 5 hours and input only correct credentials in Net Banking or Debit Card mode.
70 Bank Restricts Duplicate request.Transaction rejected or cancelled by the customer This error occures when "Customer initiate subsequent request after error in 1st request and Customer rejected or cancelled the account authentication process through Net banking or Debit card mode". Customer can initiate the NACH E-Mandate request after 5 hours and complete the journey.
71 Mandate Registration Failed.caf_not_found This error occures due to Technical glitch while processing the NACH request at Bill desk and NPCI". Customer can re-initiate the request after 5 hours.
72 Mandate Registration Failed.format_error This error occures due to Technical glitch while processing the NACH request at Bill desk and NPCI". Customer can re-initiate the request after 5 hours.
73 Bank Restricts Duplicate request.Maximum tries exceeded for OTP This error occures when "Customer initiate subsequent request after error in 1st request and Customer entered wrong OTP multiple times in account authentication process through Net banking or Debit card mode and OTP exceeds the number of OTP tries fixed by the Destination Bank". Customer to visit the destination Bank and check the maximum number of tries fixed by the Bank and initiate the NACH E-Mandate request again after 5 hours and ensure input correct OTP within specified limit"